We’ve all been there: you place a Starbucks order through the mobile app, and something comes up—maybe you change your mind or realize you made a mistake. Whatever the reason, knowing how to cancel Starbucks order can save you time, money, and a bit of stress. This guide will show you everything you need to know on how to cancel Starbucks orders, whether through the app, in-store, or even with a delivery service.
Understanding Starbucks Mobile Ordering
What is Starbucks Mobile Ordering?
Starbucks Mobile Ordering is a feature within the Starbucks app. It allows users to order their favorite beverages and snacks ahead of time. This convenient service lets you skip the line, simply pick up your order at the store, or have it delivered directly to your location.
Benefits of Using the Starbucks App
The Starbucks app offers numerous advantages, from earning rewards on purchases to customizing your orders to your exact preferences. With the app, you can explore the menu, order ahead, and pay directly—all from the comfort of your phone. The app also keeps track of your order history, making it easy to reorder your favorites or keep tabs on your spending.
Reasons for Cancelling a Starbucks Order
Change of Mind
Sometimes, you just change your mind. Maybe you ordered a coffee but suddenly crave tea instead. Or perhaps you ordered a snack but aren’t as hungry as you thought. Whatever the reason, it’s nice to know you can cancel if needed.
Mistakes in the Order
We’re all human, and mistakes happen. Whether you accidentally ordered the wrong size, picked the wrong store for pickup, or forgot to customize your drink, canceling the order gives you a chance to start over.
Delays or Inconveniences
Perhaps you’ve realized you won’t make it to the store in time, or there’s been an unexpected delay that makes picking up your order impossible. In such cases, canceling might be the best option.
How To Cancel Starbucks Order? Step-by-Step Guide
How to Cancel a Starbucks Order via the Mobile App
Step-by-Step Guide to Cancelling an Order
Canceling an order through the Starbucks app is straightforward if you follow these steps:
Step 1: Open the Starbucks App
First, unlock your phone and open the Starbucks app. Ensure you’re logged into your account to access your order history and other relevant features.
Step 2: Navigate to the Order History
Once in the app, locate and tap on the “Orders” section at the bottom of the screen. Here, you will get a list of your recent orders.
Step 3: Select the Order You Want to Cancel
Find the order that you wish to cancel and tap on it. This will bring up the details of the order, including the items, store location, and payment method.
Step 4: Confirm the Cancellation
You’ll see a “Cancel Order” button ( If the option is available), Tap this button, and the app will ask you to confirm that you want to cancel the order. Once confirmed, your order will be canceled, and any payment processed will be reversed.
Canceling a Starbucks Order In-Store
How to Cancel an Order Directly with a Barista
If you’ve already placed an order but need to cancel it after arriving at the store, you can speak directly with a barista. Explain the situation, and they will assist in canceling your order.
What to Expect When Canceling In-Store
When canceling in-store, the barista may offer to refund your payment or provide you with a gift card equivalent to the amount you spent. The process is usually quick and hassle-free.
You may also read: How to Cancel Lululemon Order: A Complete Guide
How to cancel a Starbucks order from the wrong location?
If you accidentally place an order at the wrong location, cancel it immediately through the app by going to the “Orders” section and selecting “Cancel Order.” If the cancellation option isn’t available, call the store directly to explain the situation.
Things to know before Canceling a Starbucks Order
Canceling a Starbucks order can depend on how and where you placed the order (in-app, online, in-store, etc.). Here are some things you should know before canceling:
1. Order Type
- Mobile Orders (App/Website): If you placed your order through the Starbucks app or website, it may not be possible to cancel once the order is placed. Starbucks generally begins preparing orders immediately, and there’s no built-in cancelation feature within the app.
- In-Store Orders: If you ordered in-store, you can typically request a cancelation or modification directly with the barista if the order hasn’t been prepared yet.
2 Refunds and Payment Reversals
Refund Policy: Starbucks generally does not offer refunds for orders once they have been placed, especially through the app. However, if there’s an issue with your order or you need to cancel due to an error, you may contact Starbucks customer service. They may offer a refund, store credit, or a free drink as compensation depending on the situation.
How Refunds Work for Canceled Orders
When you cancel a Starbucks order through the app or in-store, any payment you made will be reversed. This refund typically goes back to your original payment method, whether it’s a credit card, debit card, or Starbucks gift card.
Timeframe for Receiving Refunds
The time it takes to receive a refund can vary depending on your bank or payment provider. Generally, you can expect to see the refund within 3-5 business days. However, if you used a Starbucks gift card, the refund might appear immediately.
Mobile Order Payments:
If you used a Starbucks card or your credit card through the app, any refund or credit will likely be returned to that payment method, but this can take time to process.
3. Contacting Customer Service
Phone or Email Support: If you need to cancel or inquire about a refund, contacting Starbucks customer service is the best option. Keep your order number and other details ready.
Time Sensitivity: The sooner you contact them after placing the order, the better your chances of resolving the issue favorably.
4. Loyalty Points (Starbucks Rewards)
Impact on Stars: If you cancel an order or request a refund, you may lose the Starbucks Rewards points (Stars) you earned from that order.
5. Alternative Options
Before canceling your Starbucks order you must know the alternative options available. Knowing them you may decide accordingly.
6. Policy Variations
Different Locations: Some Starbucks locations may have slightly different policies regarding cancellations, especially those within other businesses (like airports or grocery stores).
Before canceling, consider these points to understand your options and the possible outcomes.
What to Do If You Can’t Cancel the Order
Alternative Solutions
If you find that you’re unable to cancel the order through the app or in-store, don’t panic. You can try contacting the store directly to explain your situation. Sometimes, the store can still assist in canceling or modifying your order.
Contacting Starbucks Customer Support
If all else fails, reaching out to Starbucks customer support can help resolve the issue. You can contact them through the app, or website, or by calling their support line. They may offer a refund, gift card, or other compensation depending on the circumstances.
Canceling an Order Placed with Starbucks Delivers
Understanding Starbucks Delivers
Starbucks Delivers is a service where your Starbucks order is delivered to your location through a delivery partner like Uber Eats. This service is ideal for those who prefer enjoying their Starbucks favorites without leaving the house.
Steps to Cancel a Delivery Order
To cancel an order placed through Starbucks Delivers, you’ll need to act quickly. Open the app you used to place the order (e.g., Uber Eats), go to your order history, and find the option to cancel. Keep in mind that once the delivery process has begun, you may not be able to cancel.
Tips for Avoiding the Need to Cancel Starbucks Order
Double-Check Your Order Before Placing It
One of the simplest ways to avoid canceling an order is by double-checking it before you hit the “order” button. Take a moment to review the items, customize options, and ensure you’ve selected the correct store for pickup.
Setting Up Favorites in the App
If you have go-to orders, consider setting them up as favorites in the app. This feature allows you to quickly reorder your favorite items without the risk of making mistakes.
Using the “Order Ahead” Feature Wisely
The “Order Ahead” feature is incredibly convenient but use it wisely. Ensure you have enough time to pick up your order before placing it and avoid placing orders too far in advance if your plans might change.
How do I put money back on my card from the Starbucks app?
You cannot directly reverse a transaction to put money back on your Starbucks card. However, if you received a refund for a canceled order, the funds would automatically be returned to your Starbucks card if that was the payment method used.
Alternatives to Cancelling Starbucks Order
If you can’t cancel your Starbucks order or would prefer not to, here are some alternatives to consider:
Modify the Order in-Store
- Speak with a Barista: If you realize you made a mistake with your order, head to the store as soon as possible and speak with a barista. They might be able to modify your order before it’s prepared, such as changing the drink size, adjusting ingredients, or swapping items.
- Add or Change Toppings: If it’s a minor issue, like forgetting to add a flavor or topping, you can ask them to add it at the counter when you pick it up.
Pick Up Later
- Delayed Pickup: If you can’t pick up your order immediately, but you don’t want to waste it, you can usually pick it up later during the store’s operating hours. Be aware that your drink might not be as fresh, but you won’t lose your money.
- Gift to Someone Else: If you can’t use the order yourself, consider giving it to a friend, colleague, or someone nearby. It’s a nice gesture, and it ensures the drink doesn’t go to waste.
Order a Replacement
- Place a New Order: If you can’t modify the existing order but still want the correct drink, place a new order with the correct details. You can explain the situation to the barista when you pick up both orders, and they might offer a solution, such as remaking the drink or giving you a discount on the next purchase.
- Contact Customer Service: If the mistake was due to a technical error or app issue, reach out to Starbucks customer service. They might offer a credit or refund, allowing you to reorder without losing money.
Request a Remake or Replacement
- Unsatisfactory Order: If you pick up your order and find that it’s not made correctly or isn’t what you expected, politely ask the barista to remake it. Starbucks is usually accommodating in these situations.
- Quality Concerns: If the order was prepared incorrectly, Starbucks may offer to remake the drink or provide a credit for your next visit.
Use the Order Later
- Save Non-Perishables: If your order includes items like packaged snacks or bottled drinks, you can save them for later. For beverages, consider refrigerating iced or cold brew drinks if you can’t consume them right away.
- Reschedule Your Visit: If your plans change, consider using the order as part of a later visit to the store, especially if it includes items that can be enjoyed later in the day.
Use the Starbucks Order as a Learning Experience
- Adjust Future Orders: Take note of what went wrong with this order so you can avoid similar mistakes in the future. This might involve double-checking your order before confirming, experimenting with different customizations, or adjusting your usual preferences.
These alternatives can help you make the best of the situation, whether it’s by salvaging the order, adjusting it, or simply learning from the experience.
Frequently Asked Questions About Canceling Starbucks Orders
How to Cancel a Starbucks Order: A Step-by-Step Guide
No, Starbucks does not charge a fee for canceling an order. However, the timing of your cancellation might impact whether the order can be canceled successfully.
How quickly will I get a refund for a canceled Starbucks order?
Refunds typically take 3-5 business days to process, but if you use a Starbucks gift card, the refund might be immediate.
Can I cancel my order after the store has started preparing it?
Once the store has started preparing your order, it might be too late to cancel. If you’re unsure, it’s best to contact the store directly.
What if the Starbucks app isn’t working?
If the app isn’t working and you need to cancel an order, try contacting the store directly or reach out to Starbucks customer support for assistance.
Can I modify an order instead of canceling it?
Unfortunately, once an order is placed, it cannot be modified through the app. You would need to cancel the order and place a new one.
How do I cancel a scheduled order?
Scheduled orders can usually be canceled through the “Orders” section of the app, as long as the preparation process hasn’t started yet.
What happens if I don’t pick up my Starbucks order?
If you don’t pick up your Starbucks order, it will typically be discarded after a certain time. Starbucks does not usually offer a refund for unclaimed orders, but you can contact customer service to explain the situation and potentially receive a credit or refund.
What happens if Starbucks messes up your order?
If Starbucks makes a mistake with your order, you can bring it to the attention of the barista or contact customer service. They will typically offer to remake your drink, provide a refund, or give you a credit for your next purchase.
Conclusion
Canceling a Starbucks order doesn’t have to be a complicated process. Whether you’re using the mobile app, canceling in-store, or dealing with a delivery order, there are multiple ways to handle it. Just remember to act quickly and follow the steps outlined in this guide. By being proactive and double-checking your orders before placing them, you can minimize the chances of needing to cancel in the first place.