It can be very annoying when your Hisense TV remote stops working. You sit down to watch your favorite show, but the remote won’t respond. Sometimes, the problem is just the batteries. Other times, it might be something more complex. This can really ruin your TV time. In this article, you will learn the reasons for the malfunctioning of the TV remote and how to fix the Hisense TV remote not working issue. We’ll also give you steps to maintain your remote to prevent any problems in the future. Let’s get your remote working again!
Common Reasons for Hisense TV Remote Not Working Issues
Before diving into the troubleshooting steps, it’s essential to understand some common reasons why your Hisense TV remote might not be functioning properly.
Dead Batteries
This is the most common cause of remote control issues. As time passes, batteries lose their charge and need to be replaced.
Signal Interference
Objects blocking the line of sight between the remote and the TV, or other electronic devices causing interference, can prevent the remote from working correctly.
Physical Damage
If the remote has been dropped or exposed to moisture, it might have sustained physical damage that affects its functionality.
Preliminary Checks when TV Remote Does Not Work
Before jumping into more complex troubleshooting, start with these simple preliminary checks.
Checking the Batteries
First, open the battery compartment and check the batteries. Replace them with new ones, ensuring they are inserted correctly.
Inspecting the Remote for Damage
Look for any signs of physical damage, such as cracks or missing buttons. If you find the remote damaged, it might need to be replaced.
Ensuring No Obstructions
Make sure there are no objects between the remote and the TV that could be blocking the signal. Also, try moving any electronic devices that could be causing interference.
Resetting the Hisense TV Remote
Sometimes, a simple reset can solve remote control issues.
Steps to Perform a Soft Reset
- Remove the batteries from the remote.
- Press and hold any button on your remote for about 20 seconds.
- Reinsert the batteries(good quality) and try using the remote again.
Hard Reset Procedure
If the soft reset doesn’t work, you might need to perform a hard reset:
- Remove the batteries.
- Press and hold the power button of your remote for 30 seconds.
- Insert new and good-quality batteries and test the remote.
Re-pairing the Remote with the TV
If resetting doesn’t work, re-pairing the remote with your TV might help.
Instructions for Infrared Remotes
- Turn off the TV and then unplug it from the power source.
- Wait for a few minutes and plug the TV back in.
- Turn on the TV and press and hold the pairing button on the remote (if available) until it pairs with the TV.
Steps for Bluetooth Remotes
- Go to the TV’s settings menu using the physical buttons on the TV.
- Navigate to the remote and accessories section.
- Select the option to pair a new device and then follow the on-screen instructions.
Updating the TV Firmware
Sometimes, remote issues can be resolved by updating the TV’s firmware.
Checking for Updates
Go to the settings menu of your TV and look for a software update option.
Steps to Update the Firmware
- Navigate to Settings > System > Software Update.
- If an update is available, follow the on-screen instructions to download and install it.
Using the Hisense RemoteNOW App
If your remote still isn’t working, consider using the Hisense RemoteNOW app as an alternative.
Overview of the App
The Hisense RemoteNOW app allows you to control your TV using your smartphone.
How to Set Up and Use the RemoteNOW App
- Download the Hisense RemoteNOW app from the App Store or Google Play.
- Connect your TV and also the smartphone to the same Wi-Fi network.
- Open the app and follow the instructions to pair it with your TV.
Common Troubleshooting Steps
Here are a few additional troubleshooting steps that might help resolve the issue.
Restarting the TV
Turn off the TV, and unplug it from the power source. Wait for a few minutes, plug it back in, and then turn it on again.
Resetting the TV to Factory Settings
If all else fails, you might need to reset the TV to its factory settings. Go to Settings > System > Advanced System Settings > Factory Reset.
When to Seek Professional Help
Indicators of a More Serious Issue
If the remote still doesn’t work after trying all troubleshooting steps, there might be a more serious issue with the remote or the TV itself.
Contacting Hisense Support
Reach out to Hisense customer support if you need further assistance. They can provide additional troubleshooting steps or arrange for a repair or replacement if necessary.
Alternative Control Methods
Using a Universal Remote
A universal remote can be a convenient alternative if your Hisense remote isn’t working. Ensure it is compatible with your Hisense TV and follow the setup instructions.
Controlling the TV with a Smartphone
Many smartphones have IR blasters or can use Wi-Fi to control smart TVs. Download a compatible remote control app and follow the instructions to set it up.
Understanding the Warranty
Coverage for Remote Issues
Check your Hisense warranty to see if it covers remote control issues. Many warranties include coverage for faulty remotes.
How to Claim Warranty Service
If your remote is covered under warranty, contact Hisense support to initiate a claim. Provide proof of your purchase and details about the issue.
Replacing the Remote
Finding the Right Replacement
When replacing your remote, ensure you get the correct model for your Hisense TV. Check the TV’s model number and refer to the Hisense website or manual.
Purchasing Options
You can purchase a replacement remote from the Hisense website, online retailers, or electronics stores.
Preventive measures for a remote to take
Here are some preventive measures to ensure your TV remote continues to work properly:
- Regularly Replace Batteries: Change the batteries every few months to ensure they don’t run out of power.
- Keep it Clean: Wipe the remote regularly with a dry cloth to remove dust and dirt, which can interfere with the buttons.
- Avoid Spills: Keep the remote away from liquids to prevent internal damage.
- Use a Protective Case: Consider using a silicone cover to protect the remote from drops and spills.
- Store Properly: When not in use, place the remote in a safe spot to avoid it being sat on or dropped.
- Check for Obstructions: Ensure the sensor on the TV and the remote are not blocked by objects.
- Avoid Excessive Button Pressing: Press buttons gently to avoid wearing out the contact points inside the remote.
- Keep Away from Heat: Store the remote away from direct sunlight or heat sources to prevent damage to internal components.
FAQs
Can I use any universal remote with my Hisense TV?
Most universal remotes should work with Hisense TVs, but it’s best to check compatibility before purchasing.
Why does my remote only work intermittently?
Intermittent functionality could be due to weak batteries, signal interference, or a faulty remote.
How do I know if my remote is damaged?
If the remote has visible damage or doesn’t work after replacing the batteries and troubleshooting, it might be damaged.
What should I do if the remote buttons are unresponsive?
Try resetting the remote and replacing the batteries. If the buttons are still unresponsive, the remote may need to be replaced.
Can a software update fix my remote issues?
Sometimes, software updates can resolve remote issues by fixing bugs or improving compatibility.
Will resetting void my warranty?
Performing a reset according to the manufacturer’s instructions should not void your warranty. However, always check your warranty terms or contact customer support if unsure.
Conclusion
It can be very frustrating once you find your Hisense TV remote not working. Most problems can be fixed easily. Start by checking the batteries. Try updating the TV’s firmware. This can solve some issues. If nothing works, you can use alternative control methods. Professional support is also available. Don’t worry, you will be able to enjoy your Hisense TV again soon. Follow these steps to get your remote working.