How Do I Cancel My Urban Air Membership? 5 Easy Cancellation Process

Urban Air Memberships are subscription plans offered by Urban Air Adventure Parks, providing access to various attractions and benefits within their parks. These memberships are designed to enhance the experience for frequent visitors by offering cost savings and exclusive perks. 

Despite this, there may come a time when you decide that an Urban Air membership no longer fits your needs. Then many people ask “how do I cancel my Urban Air membership”. It should be, as knowing how to cancel your Urban Air membership is essential, for the cancellation of your membership.

Benefits of Urban Air Membership 

Urban Air offers different membership tiers, each with varying benefits. However, generally, an Urban Air membership includes:  

Unlimited Visits: Enjoy unlimited access to the park during open hours.  

 Cost Savings: Members often enjoy significant savings compared to other similar parks.

Café Discounts: Many memberships include special discounts on food and drinks.  

Specific Benefits Can Vary

The exact benefits can vary depending on the membership tier you choose. Some memberships might include additional perks like:

• Access to Premium Attractions: Some higher-tier memberships might grant access to specific attractions.  

• Free Snacks or Drinks: Depending on the membership level, you might receive complimentary snacks or drinks.  

• Birthday Perks: Exclusive offers or discounts for birthday parties.  

Urban Air Membership Options and Costs

Urban Air typically offers a few membership tiers to cater to various needs and budgets. While specific details might vary by location, here’s a general overview of what you can expect:

The cost of an Urban Air membership can vary based on location and the type of membership tier you choose. Here’s a rough idea of what you might expect:

Basic Membership: This tier might cost around $7-10 per month.

 It typically includes limited access to attractions and some discounts.

Deluxe Membership: This option could range from $15-20 per month.

 It often offers access to more attractions and better discounts compared to the Basic level.

Ultimate Membership: This is usually the most comprehensive option, costing approximately $20-30 per month. 

It provides full access to all attractions, events, and the highest level of discounts.

Please note that these are estimated prices, and the actual cost can vary. It’s best to check directly with your local Urban Air Adventure Park for the most accurate pricing details and any available promotions or discounts.

Is Urban Air Membership Worth It?

Whether the membership is worth it depends on:

• Frequency of Visits: If you visit often, memberships can save money.
• Interest in Attractions: Access to more attractions might justify the cost.
• Local Events and Offers: Consider special events that might appeal to you.

Reasons for Canceling Urban Air Subscription/Membership

Canceling an Urban Air subscription or membership can happen for various reasons. Here are some common reasons why people might choose to cancel:

Financial Constraints: Changes in personal finances might make it difficult to justify the ongoing cost of a membership.

Reduced Usage: A decrease in visits to the park could make the membership less valuable. If you’re not using it frequently, it might not be worth the expense.

Dissatisfaction with Services: Members may feel that the quality of the attractions or customer service does not meet their expectations, prompting them to cancel.

Lack of Interest: Over time, interest in the available activities might diminish, leading to a decision to cancel the membership.

Changes in Lifestyle: Life events such as moving to a new location, changes in family dynamics, or health issues can affect the ability to use the membership.

Alternative Entertainment Options: Finding other recreational activities or venues that offer better value or enjoyment could lead to canceling Urban Air membership.

Inconvenience: The park location may be too far or difficult to reach, making visits less convenient and reducing the value of the membership.

Contractual Concerns: Issues with contract terms, such as feeling locked into a long-term commitment, might cause dissatisfaction and lead to cancellation.

Scheduling Conflicts: Personal schedules may not align well with the park’s hours, limiting the opportunity to make use of the membership.

Things to Consider Before Canceling Urban Air Membership

Before canceling your Urban Air membership, it’s important to consider several factors to ensure you are making the best decision for your situation. Here are some key points to think about:

1. Usage Frequency:

Assess how often you visit the park and use the membership benefits. If you’re visiting frequently, the membership might still offer good value.

2. Cost vs. Benefit:

Compare the membership cost with the benefits you receive. If the savings on entry fees and discounts exceed the membership fee, it might be worth keeping.

3. Contract Terms:

Review your membership agreement to understand any cancellation policies, fees, or penalties that might apply if you cancel early.

4. Alternative Options:

Consider alternatives to cancellation, such as downgrading to a lower-tier membership or pausing your membership if you’re only taking a short break from visiting.

5. Timing:

Check if there are specific windows for cancellation to avoid fees, especially if you are within the initial 12-month contract period.

6. Future Plans:

Think about any upcoming events or activities at Urban Air that you might want to attend. Canceling now could mean missing out on these opportunities.

7. Member-Only Benefits:

Evaluate any exclusive benefits or events available to members that might not be accessible without the membership.

8. Location Convenience:

Consider the convenience of the park’s location relative to your home or work. If it’s easy to get to, maintaining the membership might still be beneficial.

9. Health and Safety:

If you’re concerned about health and safety, check for any updates on safety protocols at Urban Air to see if those concerns have been addressed.

By weighing these factors, you can make a more informed decision about whether to cancel your Urban Air membership or explore other options.

Canceling Your Urban Air Membership Within the Initial 12 Months

Canceling your Urban Air membership within the initial 12 months can be a bit more complex due to contractual obligations. Here are some important steps and considerations to keep in mind:

1. Review the Contract Terms:

Carefully read your membership agreement to understand any clauses related to early cancellation. Many memberships have a minimum commitment period, and canceling within this period might involve penalties or fees.

2. Understand the Cancellation Policy:

Urban Air typically outlines specific procedures and fees for canceling a membership early. Check for details on any cancellation fees, refund policies, and the required notice period.

3. Prepare for Potential Fees:

Be aware that canceling within the initial 12 months may incur cancellation fees. The exact amount and conditions will be specified in your contract.

4. Contact Customer Service:

Reach out to the customer service of Urban Air for assistance. They can provide guidance on the cancellation process and confirm any fees or obligations. They might also offer alternatives, such as pausing the membership.

5. Gather Required Information:

Have your membership details ready, such as your account number or membership ID, when contacting customer service. This will help you to have a smoother cancellation process.

6. Consider Alternatives:

If possible, consider options like downgrading your membership tier or temporarily suspending your membership instead of outright canceling. This could help avoid fees and allow you to resume the membership later if desired.

7. Document Your Request:

If you decide to proceed with cancellation, document your request in writing (email or letter) and keep a copy for your records. This will prove your cancellation request.

8. Follow Up:

After submitting your cancellation request, follow up with Urban Air to ensure it has been processed. Confirm any final billing details and make sure no additional charges are applied to your account.

9. Check for Refunds:

If you paid for a full year in advance and are eligible for a partial refund, inquire about the refund process and timeline.

By understanding the terms and taking these steps, you can navigate the cancellation process more effectively and minimize any potential issues or fees.

How to Cancel Urban Air Membership Online After 12 Months

After the initial 12 months, you can cancel online more easily. This can be done in multiple ways:

1.  Cancel Online Through the Membership Portal
2. Cancel Through Email
3. Cancel Over the Phone
4. Cancel Through Physical Mail

1. Cancel by Phone

• Contact Customer Service: Call Urban Air’s customer service number. It will be available on their official website.
• Provide Details: Have your membership information ready, such as your membership ID or account details.
• Request Cancellation: Ask the representative to cancel your membership and confirm any final billing details.
• Get Confirmation: Request confirmation of the cancellation, either verbally or via email.

2. Cancel via Website/ Membership Portal

• Log In: Go to the Urban Air website and log into your account.
• Account Settings: Navigate to the account or membership section.
• Find Cancellation Option: Look for an option to cancel your membership. Follow the on-screen instructions to complete the process.
• Confirm Cancellation: Ensure you receive confirmation of your cancellation, either on-screen or via email.

3. Cancel via Email

• Compose an Email: Write an email to Urban Air’s customer service, requesting to cancel your membership.
• Include Details: Provide your membership ID, account information, and reason for cancellation.
• Send and Follow Up: Send the email to the address provided on their website. Follow up if you don’t receive a response within a few days.
• Request Confirmation: Ask for confirmation of your cancellation in their reply.

How Do I Cancel My Urban Air Membership Physically?

You may cancel your membership physically by going to a particular branch of Urban Air Centre.

Cancellation in Person

• Visit the Park: Go to the Urban Air location where you registered your membership.
• Speak to a Manager: Ask to speak with a manager or customer service representative.
• Provide Information: Give them your membership details and request cancellation.
• Receive Confirmation: Ensure you get written confirmation of the cancellation and any final billing information.

Cancellation Through Physical Mail

To cancel your Urban Air membership through physical mail, follow these steps:

1. Write a Cancellation Letter: Clearly state the exact reason why you want to cancel your membership. Include your full name, membership ID, contact information, and the effective date of cancellation.
2. Provide Details: Mention any relevant details, such as the date you signed up and the location of the Urban Air park.If applicable, reference any previous communication regarding your cancellation.

3. Request Confirmation: Ask for written confirmation of the cancellation.

4. Mail the Letter: Send the letter to the official Urban Air address. You can find the address on their website or on any official correspondence. Use certified mail with a return receipt to ensure your letter is received and you have proof of delivery.

5. Keep a Copy: Before sending it to them make a copy of the letter for your records.

6. Follow Up: If you don’t receive a confirmation within a reasonable time frame, contact Urban Air’s customer service to ensure your cancellation is processed.

By following these steps, you should be able to cancel your Urban Air membership using the method that suits you best.

What Happens if You Don’t Pay?

If you stop paying for your membership, you might face:

• Service Interruption: Access to benefits and attractions may be halted.
• Fees: Late fees or penalties might be applied.
• Collections: Unresolved payments could go to a collection agency.

Alternatives to Cancellation of Urban Air Membership

If you’re considering alternatives to canceling your Urban Air membership, here are some options you might explore:

1. Pause Your Membership: Some memberships offer the ability to pause rather than cancel, allowing you to take a break without losing benefits.
2. Downgrade Membership: If cost or usage is a concern, check if there are different tiers or levels of membership that offer fewer benefits at a lower cost.
3. Transfer Membership: See if Urban Air allows you to transfer your membership to another person, which could be useful if someone else wants to take over your membership.
4. Special Offers or Discounts: Contact Urban Air to inquire about any promotions or discounts that might make the membership more worthwhile for you.
5. Flexible Usage Plans: Some memberships might offer more flexible plans that cater to less frequent use, potentially reducing costs without the need to cancel.
6. Membership Sharing: Check if Urban Air permits sharing your membership benefits with family or friends, which could increase the value you get from it.
7. Feedback and Suggestions: If the reason for considering cancellation is dissatisfaction, provide feedback to Urban Air and see if they can address your concerns or offer a tailored solution.

If none of these alternatives work, you might still choose to cancel but revisit the membership later if your situation changes.

Urban Air’s Cancellation and Refund Policies Explained

Cancellation Policies: Review the terms to understand the cancellation process, any fees involved, and how refunds are handled.

Refund Policies: Urban Air may not offer refunds, especially after using the membership benefits.

How Do I Cancel My Urban Air Membership for Free?

To avoid fees, cancel after the initial contract period and follow the instructions in the membership agreement. Make sure all dues are paid to prevent additional charges.

What Happens After You Cancel Your Urban Air Membership?

Before canceling your Urban Air membership, it’s important to consider several factors to ensure you are making the best decision for your situation. Here are some important points to consider:

1. Usage Frequency:
   • Assess how often you visit the park and use the membership benefits. If you’re visiting frequently, the membership might still offer good value.
2. Cost vs. Benefit:
   • Compare the membership cost with the benefits you receive. If the savings on entry fees and discounts exceed the membership fee, it might be worth keeping.
3. Contract Terms:
   • Review your membership agreement to understand any cancellation policies, fees, or penalties that might apply if you cancel early.
4. Alternative Options:
   • Consider alternatives to cancellation, such as downgrading to a lower-tier membership or pausing your membership if you’re only taking a short break from visiting.
5. Timing:
   • Check if there are specific windows for cancellation to avoid fees, especially if you are within the initial 12-month contract period.
6. Future Plans:
   • Think about any upcoming events or activities at Urban Air that you might want to attend. Canceling now could mean missing out on these opportunities.
7. Member-Only Benefits:
   • Evaluate any exclusive benefits or events available to members that might not be accessible without the membership.
8. Location Convenience:
   • Consider the convenience of the park’s location relative to your home or work. If it’s easy to get to, maintaining the membership might still be beneficial.
9. Health and Safety:
   • If you’re concerned about health and safety, check for any updates on safety protocols at Urban Air to see if those concerns have been addressed.

Can I Use My Urban Air Membership at Other Locations?

Yes, Urban Air memberships are generally designed to be flexible and can often be used at multiple locations. However, there are a few things you should consider to confirm this:

1. Membership Terms: Review your membership agreement or contact Urban Air directly to verify that your specific membership tier allows access to other locations. Some memberships may have restrictions or specific locations where they are valid.
2. Participating Locations: Not all Urban Air parks may participate in the cross-location membership program. It’s important to check if the location you plan to visit accepts your membership.
3. Type of Membership: Higher-tier memberships (such as Ultimate) are more likely to offer access to multiple locations compared to basic plans.

How Do I Delete My Urban Air Account?

Instead of cancelling your membership, if you desire to delete your Urban Air or Urban Pro account, you may follow the steps mentioned below:

1. Account Settings:
   • Log in to your Urban Air account. Check the settings for a “Delete Account” option.
2. Contact Customer Support:
   • If no option is available, contact Urban Air support via their website. To request deletion, provide your account details.
3. Follow Up:
   • Confirm with customer support that your account has been deleted and check your email for confirmation.
4. Remove Personal Info:
   • Before deletion, update or remove any personal information in your account for added privacy.

These steps should help you successfully delete your Urban Air account.

Key Points to Remember Regarding Cancellation of Urban Air Membership

Here are the key points to remember when canceling your Urban Air membership:

1. Review Terms:
   • Check your membership agreement for cancellation policies, fees, and required notice periods.
2. Possible Fees:
   • Be aware of any early termination fees, especially if canceling within the first 12 months.
3. Contact Customer Support:
   • Reach out for assistance and clarification on the cancellation process and any alternatives.
4. Document Your Request:
   • Keep a record of your cancellation request, including emails or confirmation numbers.
5. Consider Alternatives:
   • Explore options like downgrading or pausing your membership instead of canceling.
6. Follow Up:
   • Be sure that your cancellation has been processed. Check for any final billing.

Keeping these points in mind can help ensure a smooth cancellation process for your Urban Air membership.

Alternatives to Urban Air Park

If you’re looking for alternatives to Urban Air Park, which offers trampoline parks and various indoor entertainment activities, there are several similar options you might consider. These alternatives often provide a mix of trampolines, climbing walls, obstacle courses, and more. Here are some popular alternatives:

Sky Zone: Known as one of the first indoor trampoline parks, Sky Zone offers a range of activities including freestyle jumping, dodgeball, and fitness classes.

Altitude Trampoline Park: Altitude features a variety of attractions such as foam pits, trampolines, and ninja courses, catering to different age groups and skill levels.

Get Air Trampoline Park: With locations across the U.S., Get Air provides trampoline courts, dodgeball, ninja courses, and other fun activities.

Rockin’ Jump: This indoor trampoline park offers jumping areas, slam dunk zones, rock climbing, and more, focusing on fun and safety.

Launch Trampoline Park: Launch offers trampolines, basketball dunk zones, dodgeball, and even virtual reality experiences in some locations.

Sky High Sports: Besides trampolines, Sky High Sports includes activities like dodgeball, fitness classes, and foam pits.

Defy: A chain of extreme air sports parks, Defy offers trampolines, parkour courses, aerial silks, and more high-energy activities.

Flight Trampoline Park: Flight offers a variety of attractions. Which include trampolines, foam pits, and ninja warrior courses.

Big Air Trampoline Park: This park provides multiple attractions like trampoline basketball, foam pits, and climbing walls.

When choosing an alternative, consider factors such as location, available activities, safety measures, and age-appropriateness to find the best fit for your needs. Each park has its unique offerings, so checking out their websites or visiting in person can help you decide which one to try.

Conclusion

Urban Air Memberships offer great benefits for frequent visitors. However, it’s essential to weigh the pros and cons, consider usage patterns, and understand the terms before deciding to cancel. Always explore alternatives like downgrading or pausing your membership to suit your needs better.

FAQs on the Cancellation of Urban Air memberships: